Our Complaints Procedure

At Reclaim PPI, we are proud of our high standards and excellent customer service and we aim to ensure that all of our customers are happy. Sometimes however, we accept that things can go wrong. If you feel that we have failed to meet your expectations then we would like to hear from you so we can put things right. You can make your complaint by email or letter, using the following contact details:

Reclaim PPI
Suite 103
4 Montpelier Street
London
SW7 1EE

Email: complaints@chevallegal.co.uk

Complaints must be received by us within six years of the problem happening or three years of the date that you should reasonably have known that you had a cause to complain. Once we’ve received your complaint, we’ll send you an acknowledgement within 5 working days confirming who is dealing with your complaint and what will happen next. We aim to resolve all complaints within 8 weeks and often find that this can be done much quicker; however if for any reason this is not possible we will write to you explaining why, provide a date when we expect your complaint to be finalised and also let you know that you can refer your complaint to the Legal Ombudsman. Once we’ve finished looking into your complaint we’ll write to you with the outcome. If you remain unhappy with our final response you can contact the Legal Ombudsman using the details below. Please note that once a final response has been issued you only have six months from the date of the letter in which to refer the matter to the Legal Ombudsman.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

We sincerely hope that you don’t have cause to complain to us, but if you do we promise to make it easy and consider your complaint fairly and swiftly.

Cancellations

If you wish to cancel our services you will need to make a clear statement stating your decision. To cancel you can write to us at the address below or by email to complaints@chevallegal.co.uk

In order to help us improve our service we would be grateful if you would also state your reasons for cancelling and provide us with any other feedback that you may have.

Start Your Claim Today

Reclaim PPI is a trading style of Cheval Legal Limited, Tower 42, 25 Old Broad Street, London, EC2N 1HN.
Registered in England & Wales under company no. 12093338.
Cheval Legal is regulated by the Solicitors Regulation Authority, SRA no. 667127.
VAT no. 348 5718 64