Last updated 5th August 2021
Any reference to “we” or “us” in this Privacy Policy shall mean Reclaim
PPI, a trading style of Cheval Legal Limited. Any reference to “you” means
you, the customer.
Reclaim PPI respects your privacy and is committed to protecting your
personal data. This privacy notice will inform you as to how we look after
your personal data when you visit our website (regardless of where you
visit it from) and tell you about your privacy rights and how the law
protects you.
This website is not intended for children and we do not knowingly collect
data relating to children.
Data Controller
Cheval Legal Limited, company number 12093338 is the controller and
responsible for your personal data. They are registered in accordance with
the Data Protection Act 2018 with registration number ZA558899.
We have appointed a Records Management Officer who is responsible for
overseeing questions in relation to this privacy policy. If you have any
questions about this privacy policy please contact the Records
Management Officer using the details set out below.
Contact details
Our contact details are:
Suite 103, 4 Montpelier Street, London, SW7 1EE
complaints@chevallegal.co.uk
The data we collect about you
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include
data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data
about you which we have grouped together as follows:
• Identity Data includes first name, maiden name, last name, username
or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address
and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and
other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in
types and versions, operating system and platform and other technology
on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders
made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website,
products and services.
• Marketing and Communications Data includes your preferences in
receiving marketing from us and our third parties and your
communication preferences.
We do not collect any Special Categories of Personal Data about you (this
includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric
data). Nor do we collect any information about criminal convictions and
offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a
contract we have with you and you fail to provide that data when
requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service you
have with us but we will notify you if this is the case at the time.
Methods of Data Collection
We use different methods to collect data from and about you including
through:
1. Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in
forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you;
• Apply for our products or services;
• Create an account on our website;
• Subscribe to our service or publications;
• Request marketing to be sent to you;
• Enter a competition, promotion or survey; or
• Give us some feedback.
• We may also record and/or monitor calls for quality checks and staff
training. Such recordings may also be used to help us combat fraud.
2. Cookies
As you interact with our website, we may automatically collect Technical
Data about your equipment, browsing actions and patterns. We collect
this personal data by using cookies. A cookie is a small file of letters and
numbers that we store on your browser or the hard drive of your
computer if you agree.
Our website uses cookies to distinguish you from other users of our
website. This helps us to provide you with a good experience when you
browse our website and also allows us to improve our site. You will be
asked to provide your consent for us to use cookies upon every visit to
our website.
You can set your browser to refuse all or some browser cookies, or to
alert you when websites set or access cookies. If you disable or refuse
cookies, please note that some parts of this website may become
inaccessible or not function properly.
If you are unsure how to change your browser settings we suggest using
the “Help” function on your device’s toolbar to find instructions on how to
do so.
3. Third parties or publicly available sources.
We may receive personal data about you from various third parties [and
public sources] as set out below:
Google Adwords, Analytics & Doubleclick by Google
• Google’s DoubleClick products provide ad management and ad serving
solutions to companies that buy, create or sell online advertising.
• Data Collected: Anonymous (Ad Views, Analytics, Browser Information,
Cookie Data, Date/Time, Demographic Data, Hardware/Software Type,
Interaction Data , Page Views , Serving Domains), Pseudonymous (IP
Address (EU PII), Search History, Location Based Data, Device ID (EU
PII)), PII (Phone Number)
• Privacy Policy:
http://www.google.com/intl/en/policies/privacy/
• Opt-out:
https://www.google.com/settings/ads/onweb/
Purposes for which we will use your personal data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or
have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those
interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you give us your express consent to process your data in
particular circumstances.
• To search Credit Reference Agencies and Fraud Prevention Agency
records.
• Debt recovery.
Generally, we do not rely on consent as a legal basis for processing your
personal data other than in relation to sending third party direct
marketing communications to you via email or text message.
Please contact us if you need details about the specific legal ground we
are relying on.
Direct Marketing
We provide you with choices regarding certain personal data uses,
particularly around marketing and advertising.
Promotional offers from us
You will receive electronic marketing communications from us if you have
provided your explicit consent via an opt-in box or you have previously
purchased similar goods or services from us and, in each case, you have
not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages
at any time by following the opt-out links on any marketing message sent
to you or by contacting us at any time using the contact details outlined
above.
Third-party marketing
We will get your express opt-in consent before we share your personal
data with any company for marketing purposes.
Transferring Data
We may transfer your personal information abroad to other countries
outside the UK. If we do so, we will ensure the information is held
securely to standards as least as good as those in the UK and only used
for the purposes set out in this Privacy Policy.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it
can no longer be associated with you) for research or statistical purposes
in which case we may use this information indefinitely without further
notice to you.
Data Security
We have implemented measures designed to secure your personal
information from accidental loss and from unauthorized access, use,
alteration and disclosure. All information you provide to us is stored on
our secure servers behind firewalls. Any payment transactions will be
encrypted using TLS technology.
The safety and security of your information also depends on you. Where
we have given you a reference code for access to our online claims portal,
you are responsible for keeping this code confidential. We ask you not to
share your code with anyone.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we do our best to protect your personal
information, we cannot guarantee the security of your personal
information transmitted to our site. Any transmission of personal
information is at your own risk. We are not responsible for circumvention
of any privacy settings or security measures implemented on your
computer or mobile device.
We use computer safeguards such as firewalls and data encryption, we
enforce physical access controls to our buildings and files, and we only
authorise access to those employees who require it to fulfil their job
responsibilities. Our security systems meet or exceed industry standards
and we are constantly monitoring internet developments to ensure our
systems evolve as required.
Third-party links
This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control
these third-party websites and are not responsible for their privacy
statements.
Your legal rights
You have rights under the Data Protection Act laws in relation to your
personal data including;
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at
complaints@chevallegal.co.uk
or in writing to us at Reclaim PPI, Suite 103, 4 Montpelier Street, London, SW7 1EE.
Subject Access Requests
You will not have to pay a fee to access your personal data (or to exercise
any of the other rights). However, we may charge a reasonable fee if your
request is clearly unfounded, repetitive or excessive. Alternatively, we
may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm
your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to
receive it.
We respond to all legitimate requests within one month. Occasionally, it
may take us longer than a month if your request is particularly complex
or you have made a number of requests. In this case, we will notify you
and keep you updated.
Complaints
You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data
protection issues
(www.ico.org.uk).
We would, however, appreciate the
chance to deal with your concerns before you approach the ICO so please
contact us in the first instance using the contact details set out above.